Text Message Program Terms
These terms cover text messages (SMS and MMS) sent through Plant Sourcerer on behalf of the wholesale nurseries that use it. They are in addition to our Privacy Policy.
1. The program
Program name: Plant Sourcerer nursery notifications.
Who sends them: a participating wholesale nursery you do business with, using a phone number assigned to that nursery. The message names the nursery. Plant Sourcerer provides the service; the nursery decides what to send and to whom.
What you'll receive:
- A notice, sometimes with a photo, when an order you placed is staged and ready for pickup, with the pickup date and hours.
- A reminder the day before a scheduled pickup.
- A note when the nursery posts new availability, with a link to order online.
No marketing from third parties, and nothing unrelated to your business with that nursery.
2. How you opt in
You are enrolled only when you:
- turn on Text notifications for a nursery in the Plant Sourcerer customer shop on your phone; or
- tell a nursery you'd like texts from them — for example when you give them your mobile number for orders — and the nursery records that consent before sending.
Consent is per nursery. Agreeing to texts from one nursery does not enrol you with any other.
3. Message frequency
Frequency varies with your orders and the nursery's posting schedule. Most customers receive a few messages a month; an active order can generate two or three in a week (ready, reminder, and a reply from the nursery). Nurseries can't schedule recurring marketing blasts through the program.
4. Cost
Message and data rates may apply under your mobile plan. Plant Sourcerer and the nurseries do not charge for texts.
5. How to stop
Reply STOP to any message. You'll get one confirmation that you've been unsubscribed from that nursery's texts, and nothing further from that number. STOP applies to the nursery whose number you replied to; other nurseries you've enrolled with are unaffected. You can also turn texts off per nursery in the customer shop.
Reply START to the same number to opt back in, or turn texts on again in the shop.
6. Help
Reply HELP to any message for a reminder of these instructions and how to reach us. You can also email info@plantsourcerer.com or contact the nursery directly — their phone number is on their availability email and on your orders in the shop.
7. Carriers and reliability
Messages are sent through our messaging provider and delivered by your mobile carrier. Carriers are not liable for delayed or undelivered messages. Delivery can fail if your phone is off, out of coverage, a landline, or if your carrier filters the message; we record delivery status so the nursery can follow up another way.
8. Your information
Your mobile number and your opt-in and opt-out choices are used only to send the messages described here and to honour your choices. We do not sell or share mobile numbers or consent status with third parties for their marketing. See the Privacy Policy for full details, including who processes messages on our behalf.
9. Eligibility
You must be 18 or older and the account holder or authorised user of the mobile number you enrol.
10. Changes
We may update these terms; the current version is always at this address with its effective date. Material changes will be reflected in the first message after the change or by email to account holders.
11. Contact
Plant Sourcerer · info@plantsourcerer.com